Last Updated: October 28, 2025
Welcome to Happenstance. These Terms of Service ("Terms") govern your use of our analytics platform and services. By accessing or using Happenstance, you agree to be bound by these Terms and our Privacy Notice.
Happenstance is provided by Epode Studio, a company registered in Sweden, with registered office at Frejavägen 3, 222 70 Lund, Sweden (Org.nr: 199602203532) ("we", "us", "our").
These Terms comply with EU consumer protection laws, including the Consumer Rights Directive (2011/83/EU), Swedish Konsumentköplagen (Consumer Purchase Act), and applicable national consumer protection legislation.
Happenstance provides:
We reserve the right to modify or discontinue any part of our services with 30 days' notice to paid subscribers.
To use Happenstance, you must:
You are responsible for all activities that occur under your account.
We offer the following subscription plans:
All prices are stated in Euros (€) and include applicable VAT where required. VAT is calculated based on your location and will be shown at checkout.
Subscriptions are billed in advance on a monthly or annual basis. Payment is processed by Paddle, our payment processor. By subscribing, you authorize us to charge your payment method for the applicable fees.
We reserve the right to change our pricing with 30 days' notice to existing subscribers. Price changes will not affect your current billing period and will only apply upon renewal.
If you are an EU consumer, you have the right to withdraw from your subscription within 14 days of purchase without giving any reason, in accordance with the Consumer Rights Directive.
To exercise your withdrawal right, you must inform us of your decision by sending a clear statement to support@happenstance.click.
By subscribing and accessing our services immediately, you expressly request that we begin providing services before the end of the 14-day withdrawal period. You acknowledge that you will lose your right to withdraw once you have fully consumed the service.
You may cancel your subscription at any time. Upon cancellation, you will retain access until the end of your current billing period. No refunds will be provided for partial months or unused time, except as required by law.
Each plan has specified event limits. If you exceed your plan's limit:
Overage charges are billed automatically on your next invoice.
You agree not to:
Violation of these terms may result in immediate suspension or termination of your account.
We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Our Privacy Notice explains how we collect, use, and protect your personal data.
You are responsible for ensuring that your use of our services complies with all applicable data protection laws, including obtaining proper consent from your users for analytics tracking.
We act as a data processor when handling analytics data you collect through our service. You remain the data controller and are responsible for compliance with GDPR requirements.
All intellectual property rights in our services, including software, documentation, designs, and trademarks, belong to us or our licensors.
You retain all rights to your data and analytics. We do not claim ownership of any data you upload or generate using our services.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use our services for your internal business purposes.
We strive to provide 99.5% uptime for Startup plans and 99.9% for Enterprise plans. However, we do not guarantee uninterrupted access and may suspend services for:
We will make reasonable efforts to minimize service disruptions and provide advance notice where possible.
To the maximum extent permitted by law:
Note: These limitations do not apply to:
Nothing in these Terms affects your statutory rights as a consumer under EU law.
You agree to indemnify and hold us harmless from any claims, damages, or expenses (including legal fees) arising from:
We may suspend or terminate your account if:
Upon termination, you will lose access to your account and data. We will provide a 30-day grace period to export your data, after which it will be permanently deleted in accordance with our data retention policy.
These Terms are governed by the laws of Sweden, without regard to conflict of law principles.
If you are an EU consumer, you may also bring proceedings in the courts of the EU Member State where you reside.
The European Commission provides an Online Dispute Resolution (ODR) platform, which you can access at https://ec.europa.eu/consumers/odr.
Before initiating any legal proceedings, we encourage you to contact us at support@happenstance.click to resolve the dispute informally.
We may update these Terms from time to time. We will notify you of material changes by:
Continued use of our services after changes take effect constitutes acceptance of the new Terms. If you do not agree to the changes, you may cancel your subscription.
For questions about these Terms, please contact us:
Company: Epode Studio
Email: hello@happenstance.click
Support: support@happenstance.click
Address: Frejavägen 3, 222 70 Lund, Sweden
Org.nr: 199602203532
These Terms, together with our Privacy Notice and Refund Policy, constitute the entire agreement between you and us.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
Questions? Contact us at hello@happenstance.click