Last Updated: October 28, 2025
At Happenstance, we believe in transparent and fair business practices. This Refund Policy outlines your rights as a customer, especially if you are an EU consumer protected by the Consumer Rights Directive (2011/83/EU) and Nordic consumer protection laws.
We're committed to providing excellent service. If you're not satisfied, we want to make it right.
If you are an EU consumer, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU Consumer Rights Directive.
This cooling-off period begins on the day you complete your purchase.
To withdraw from your purchase:
You may use our model withdrawal form, but it is not mandatory.
If you withdraw within 14 days, we will refund all payments received from you, including delivery costs (if applicable), without undue delay and in any event within 14 days from the day we receive your withdrawal notice.
Refunds will be processed using the same payment method you used for the original transaction, unless you expressly agree otherwise. You will not incur any fees for such refund.
Important: If you begin using our services immediately after purchase, you acknowledge that you may lose your withdrawal right.
Under EU law, the right of withdrawal does not apply to digital content that has been fully performed, provided that:
We obtain this consent during checkout. However, you still have the right to request a refund within the first 14 days if you haven't fully consumed the service (see Section 2 below).
Even if you've started using our service, we offer a 14-day satisfaction guarantee. If you're not happy for any reason, contact us within 14 days for a full refund.
This applies to all new subscriptions (Startup or Enterprise plans) and represents our commitment to customer satisfaction.
Email hello@happenstance.click with subject line "14-Day Guarantee Refund" and include:
We will process your refund within 5-7 business days.
You may cancel your monthly subscription at any time from your account settings or by contacting support.
Access after cancellation: You retain full access until the end of your current billing period. No refunds are provided for the remainder of the month, except:
We do not typically provide prorated refunds for mid-month cancellations. However, if you experience exceptional circumstances or technical issues that prevent you from using the service, please contact us. We'll review your case individually.
For annual subscriptions, we extend our satisfaction guarantee to 30 days. If you're not satisfied within the first 30 days, we'll provide a full refund.
After 30 days, annual subscriptions are non-refundable. However, you may:
We understand that circumstances change. If you need to cancel your annual subscription due to:
Please contact us at hello@happenstance.click. We'll review your situation and may provide a partial refund at our discretion.
If you exceed your plan's event limit (500K for Startup), overage charges are billed at €0.10 per 1,000 additional events.
Disputes: If you believe overage charges are incorrect due to:
Contact us within 30 days with supporting evidence. We'll investigate and issue a refund if the charges were erroneous.
We send email alerts at 80% and 100% of your event limit to help you avoid unexpected charges. Ensure your notification settings are enabled.
We guarantee:
If we fail to meet our uptime commitment (excluding scheduled maintenance):
| Uptime Achieved | Service Credit |
|---|---|
| 95.0% - 99.4% | 10% of monthly fee |
| 90.0% - 94.9% | 25% of monthly fee |
| Below 90.0% | 50% of monthly fee |
Service credits are applied to your next invoice. If the outage occurs in your last month, we'll issue a refund instead.
To claim service credits, email hello@happenstance.click within 30 days of the incident with the affected time period.
When you upgrade from a lower plan to a higher plan, we calculate a prorated credit for the unused portion of your current billing period and apply it to the new plan.
Downgrades take effect at the end of your current billing period. No refunds or credits are provided for the difference.
If you wish to switch from annual to monthly billing mid-year, contact support. We'll calculate the unused portion of your annual subscription and may provide a partial refund or credit, minus the difference between annual and monthly pricing.
If your payment fails:
We do not provide refunds for periods when your account was suspended due to payment failure. Reactivate your account by updating your payment method.
Refunds are processed through Paddle (our payment processor) to the original payment method. We cannot refund to a different payment method for security reasons.
You'll receive an email confirmation once your refund has been processed. If you don't see the refund within 14 days, please contact your bank first, then us at hello@happenstance.click.
The following are non-refundable:
Exception: If a service was not delivered as promised, contact us for a refund.
We reserve the right to deny refunds if we detect:
We investigate each case individually and will provide an explanation if a refund is denied.
If you initiate a chargeback with your bank instead of requesting a refund:
Please contact us first before filing a chargeback. We're committed to resolving disputes fairly and quickly.
For customers in Nordic countries (Denmark, Finland, Iceland, Norway, Sweden), additional consumer protection laws may apply:
Nothing in this policy limits your statutory rights under these laws. If there's a conflict, your local consumer protection law prevails.
For refund requests or questions about this policy:
Refunds: hello@happenstance.click
Support: support@happenstance.click
SLA Claims: hello@happenstance.click
Response time: We aim to respond to all refund requests within 2 business days.
We may update this Refund Policy to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.